From inquiry to after-sales, 7 steps of professional service to make your procurement simple and transparent.
Tell us your marking material, content, production volume and budget. Our engineers will recommend the best machine configuration for you.
Response: Within 24 hoursSend us your samples for free marking test to confirm the marking effect. We can also provide video marking demonstrations.
Sample period: 3-5 business daysBased on sample results and your requirements, we provide a detailed technical proposal, configuration list and formal quote. Sign contract after confirmation.
Contract: 1-2 days after confirmationStandard models ship in 7-15 business days, custom models in 15-30 business days. All manufactured in our own factory with full quality control.
Production: 7-30 business daysEach machine undergoes 48-hour continuous running test and full QC before shipping. Wooden crate packaging, supports sea freight, air freight and express.
QC: 100% full inspectionPlug-and-play machines. We provide detailed installation videos and manuals. Remote video guidance for installation, free training on operation and maintenance.
Training: Free remote training2-year warranty on laser source, 1-year warranty on whole machine. Lifetime technical support, 7×24 online response. Ample spare parts inventory, fast shipping.
Warranty: Laser source 2yr / Machine 1yrStep 1: Tell us your needs, get a professional reply within 24 hours.
